Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after business hours will be processed on the next working day.
You will receive a confirmation email once your order has been shipped.
2. Shipping Locations
We currently ship within Spain + EU
3. Shipping Times
Estimated delivery times within Spain:
-
Standard shipping: 1–4 business days
Estimated delivery times within EU:
- Standard shipping: 3–7 business days
Please note that delivery times are estimates and may vary depending on carrier performance and location.
We are not responsible for delays caused by the shipping carrier or circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout.
Any applicable fees will be clearly displayed before completing your purchase.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to incorrect address details provided by the customer, additional shipping charges may apply.
6. Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us at:
We will work with the shipping carrier to investigate the issue and find a resolution.
7. Order Tracking
If tracking is available for your shipment, tracking details will be provided via email once your order has been dispatched.