Refund policy
Return & Refund Policy
1. Overview
We want you to be satisfied with your purchase. If you are not satisfied, please review the conditions below.
By placing an order, you agree to this Return & Refund Policy.
2. Returns
Due to the nature of our products, returns are only accepted under the following conditions:
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The product is unused.
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The product remains sealed in its original packaging.
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The return request is made within 14 days of delivery.
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Proof of purchase is provided.
Opened or used products cannot be returned for hygiene and safety reasons.
3. How to Request a Return
To request a return, contact us at:
Please include:
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Your order number
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The reason for return
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Photos (if applicable)
We will provide return instructions if your request is approved.
Do not send items back without prior authorization.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Shipping costs are non-refundable.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
Include photos of:
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The packaging
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The product
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The shipping label
We will assess the situation and offer a replacement or refund where appropriate.
6. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 5–10 business days.
7. Non-Returnable Items
We do not accept returns for:
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Opened products
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Used products
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Items returned after 14 days
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Products damaged due to misuse